Returns & Exchanges
At Urth, we are committed to ensuring your tech experience is seamless, which is why we offer a 30-day return window for all premium electronics in their original condition. Whether you need a different specification or a full refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Ensure the electronic device is factory reset, placed in its original packaging with all included accessories, and securely sealed.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated courier service and use the provided tracking link to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing