Frequently Asked Questions
Everything you need to know about your Urth tech experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 days depending on your location and local customs processing.
Do Urth electronics come with a warranty?
Yes, all Urth hardware products include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
What is your return policy for opened devices?
You can return devices within 30 days of delivery. For a full refund, the item must be in its original packaging with all accessories. Opened items may be subject to a 15% restocking fee.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer financing through Affirm.
Are your products environmentally friendly?
At Urth, sustainability is core to our mission. We use 100% recyclable packaging and source conflict-free minerals for our internal components whenever possible to minimize our electronic footprint.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.